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HomeBusinessCustomers Need Not Visit Bank Branches For re-KYC, Says RBI; Details Here

Customers Need Not Visit Bank Branches For re-KYC, Says RBI; Details Here

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Edited By: Mohammad Haris

Last Updated: January 06, 2023, 10:32 IST

RBI says a self-declaration from the individual customer is sufficient to complete the re-KYC process.

RBI says a self-declaration from the individual customer is sufficient to complete the re-KYC process.

Fresh KYC process can be done by visiting a bank branch, or remotely through a video-based customer identification process, says RBI

The Reserve Bank of India (RBI) has said a self-declaration from the individual customer is sufficient to complete the re-Know Your Customer process (re-KYC) process, if there is no change in KYC information. It, however, said that if there is only a change in address, customers can furnish the revised/ updated address, after which, the bank will undertake verification of the declared address within two months.

“As per the present guidelines, if there is no change in KYC information, a self-declaration to that effect from the individual customer is sufficient to complete the re-KYC process. The banks have been advised to provide facility of such self-declaration to the individual customers through various non-face-to-face channels such as registered email-id, registered mobile number, ATMs, digital channels (such as online banking / internet banking, mobile application), letter, etc., without need for a visit to bank branch,” the RBI said in a statement on Thursday.

It added that if there is only a change in address, customers can furnish revised / updated address through any of these channels after which, the bank would undertake verification of the declared address within two months.

“As the banks are mandated to keep their records up-to-date and relevant by undertaking periodic reviews and updations, a fresh KYC process/ documentation may have to be undertaken in certain cases including where the KYC documents available in bank records do not conform to the present list of the officially valid documents (viz., passport, driving licence, proof of possession of Aadhaar number, the voter’s identity card, job card issued by NREGA and letter issued by the National Population Register) or where the validity of the KYC document submitted earlier may have expired,” the RBI said.

It also said that in such cases, the banks are required to provide an acknowledgment of the receipt of the KYC documents/ self-declaration submitted by the customer.

“Fresh KYC process can be done by visiting a bank branch, or remotely through a video-based customer identification process (V-CIP) (wherever the same has been enabled by the banks),” the banking regulator said.

It also said Individual customers of banks are encouraged to get more information on the different options available to them from their bank for (a) completing re-KYC (such as submission of self-declaration through various non-face–to-face channels); or (b) completing fresh KYC by visiting a bank branch or remotely through V-CIP.

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